I did not receive my order in the estimated delivery time?
That depends on which Canada Post parcel services you chose and where you're located.
You need to know that I ship from Quebec, Canada.
Stay calm and check your tracking number to see if your package is still on the move.
If you have a tracking number for your order and are outside of Canada, please enter the tracking number into your country's post website, as Canada Post only provides tracking until the item leaves Canada.
If it isn't, simply email me at firstname.lastname@example.org and I will be happy to help you out. Send me your order number and tracking number.
When a shipment reaches its destined country, it may be subject to customs clearance procedures. This may cause delays beyond original delivery estimates.
I understand the frustration when a shipment is delayed or lost, and although carrier’s performance is out of my control, I will try to find the best way to help.
Within Canada, to within Canada, it takes around 3-5 days.
Within Canada, to the Us, with tracking, it takes around 3-7 days, without tracking up to 2 weeks.
Within Canada, to the International, with tracking, it can take anywhere from 2-3 weeks and less and up to 5-8 weeks and sometimes more, when all goes well. But with International orders, you never know.
So please stay calm, simply email me with your tracking number and order number and I will be happy to help you out. I love my customers and I love to help them out.
Contact us at email@example.com.
IMPORT FEES & TAXES
**Please be aware that any additional fees and charges upon delivery are the responsibility of the buyer, as they have to do with the laws of your specific country and nothing to do with me. Please visit your country’s postal website to make yourself familiar with your country's laws so that there are no surprise fees on delivery!**
International shipments may be subject to import fees, customs duties, taxes and brokerage fees. These fees are not included in the price and shipping costs charged by Recupefashion. In some countries, these taxes can be substantial, so I strongly recommend that you contact your local customs office for the current tax rate % before placing an order.
Recupefashion is not responsible for any import taxes levied by your country. If you refuse to pay import or customs tax levied by your country, your shipment may be destroyed or otherwise disposed of by the authorities. If this occurs you will not be entitled to any refund or exchanges from Recupefashion.
Thank you for reading.